Privacy Policy

Last Updated: 10-2-2025

This privacy policy describes how and why we process your personal data when you use our services (the "Services"), including when you:

  • Visit our website https://www.viva-mode.uk or any other page linking to this privacy policy.
  • Contact us via our communication channels, including for inquiries related to sales, marketing, or events.

If you have any questions or concerns about how we process your personal data, please contact us at info@viva-mode.uk.

1. What Personal Data Do We Collect?

We collect personal information when you use our Services, interact with our website, or contact us directly.

Data You Provide Voluntarily

When you make a purchase or interact with our Services, we may collect:

  • First and last name
  • Email address
  • Phone number
  • Shipping and billing address
  • Login credentials (username, password)
  • Payment information (credit card number, IBAN, etc.)

Data Collected Automatically

When you use our website, we automatically collect certain information, such as:

  • IP address
  • Browser type and operating system
  • Browsing data (pages visited, time spent on the site, etc.)
  • Location data (if geolocation is enabled)

This information is collected for security reasons, service improvements, and statistical analysis.

2. How Do We Use Your Data?

We process your personal data to:

  • Manage your account and orders
  • Ship your products and provide after-sales service
  • Respond to your inquiries and offer customer support
  • Improve our Services and optimize user experience
  • Send marketing and promotional communications (with your consent)
  • Ensure the security of our site and prevent fraud
  • Comply with legal and tax obligations

We do not sell or rent your personal data to third parties.

3. Do We Share Your Data With Third Parties?

We only share your information in the following cases:

  • Service Providers: We work with third-party companies for secure payments, delivery services, and website hosting.
  • Legal Obligations: We may disclose your data if required by law or in connection with legal proceedings.

Your data will never be sold to third parties for commercial purposes.

4. How Long Do We Retain Your Data?

We retain your personal data for as long as necessary to fulfill the purposes mentioned in this privacy policy.

Retention periods may vary:

  • Orders and invoicing: 6 years (legal obligation in the UK)
  • User account data: Until you delete your account
  • Marketing and newsletters: Until you unsubscribe

After the retention period expires, your data will be deleted or anonymized.

5. Data Security

We implement strict technical and organizational measures to protect your data from unauthorized access, loss, or alteration.

However, no system is completely secure. We recommend using a strong password and never sharing your login credentials.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve your user experience
  • Analyze website traffic
  • Display personalized advertisements

When you first visit our website, a cookie banner will allow you to accept or refuse these technologies, in compliance with UK data protection regulations.

You can modify your preferences at any time through your browser settings.

7. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Correct inaccurate or incomplete data.
  • Right to erasure ("right to be forgotten"): Request the deletion of your personal data.
  • Right to object: Refuse the use of your data for marketing purposes.
  • Right to data portability: Retrieve your data in a usable format.
  • Right to restriction: Request the temporary suspension of data processing.

You can exercise these rights by contacting us at info@viva-mode.uk.

If you believe we are not respecting your rights, you can file a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Changes to This Privacy Policy

We may update this policy to reflect legal and technical developments.

Last updated: 10-2-2025

We will notify users in the event of significant changes.

9. Contact Information

If you have any questions regarding this privacy policy, you can contact us:

  • Email: info@viva-mode.uk
  • Phone: +447446289706
  • Company Name: TechMarketPro
  • Company Registration Number: 92263313
  • Address: Pastoor Jacobsweg 100, 6226 VX, Maastricht, Netherlands

Why Is This Version Compliant With UK GDPR?

  • Adapted for the UK GDPR instead of the EU GDPR.
  • Clear legal disclosures and user rights under UK data protection laws.
  • Removal of references to the CNIL and EU GDPR (which no longer apply in the UK).
  • Cookie policy compliance with UK regulations.
  • Clear data retention explanation following UK legal requirements.