Shipping is always free! We cover all shipping costs for you.

We have a clear return policy for all purchases. You have 14 days after receiving your order to contact us. You can read our full Return Policy.

Yes, we accept multiple payment methods, including:

• Online payment services such as American Express, Visa, Maestro and Mastercard.

Your order is prepared and shipped the same day!

However, please note that it may take up to 48 hours for the tracking information to be fully updated. Thank you in advance for your patience.

Yes! We offer the option to add gift wrapping and a personalised message to your order. You can select this option during checkout.

Please contact us as soon as possible and provide details about the damaged or missing items.

We are committed to resolving the issue and offering an appropriate solution. You can learn more by reading our Return Policy.

Our customer service team is available. You can reach us via email for any questions or issues related to your online order. To find out more about how to Contact Us.

Yes! Once your order has been shipped, you will receive a confirmation email containing the tracking information, so you can monitor your delivery status in real time.

Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.

We apologize for any inconvenience caused by receiving a damaged item. Please email us at info@viva-mode.uk with your name, order number, and photos of the damaged product so we can assist you.